Evolt Charging
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Evolt Charging

Customer service

Customer service matters

As electric vehicles become a bigger part of everyday life, having reliable charging solutions is key.

Our UK-based customer service team is here to make sure everything runs smoothly for EV drivers, charge point owners and operators. By putting our customers first and delivering quick, friendly and knowledgeable support, we don’t just build loyalty – we deliver it in results, reflected in our industry-leading CSAT and NPS scores.

We offer a 24/7 telephone helpline at all our supported charging stations. This round-the-clock service isn’t just a regulatory requirement – it’s an opportunity to build trust, resolve issues fast, and give EV drivers confidence when they need it most.
That commitment shows in the feedback we receive every day. High satisfaction scores and strong advocacy from drivers and operators alike tell us we’re getting the fundamentals right –  and pushing beyond them.
So, whether you’re charging up or managing a network, you can count on us for best-in-class EV driver support.
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sawrco

Don’t just take our word for it..

Year after year, we have secured industry awards for outstanding customer service performance, including Zap-Map’s ‘Best customer service for a public network’.

With millions of EV charging sessions under our belt, we have proven our ability to support drivers effectively and resolve issues with precision and speed.

In 2025 the Customer Service Centre has:

  • Handled 250,000+ EV driver support calls 
  • Supported 2.5 million EV charging sessions
  • Continued to earn industry-leading customer satisfaction scores, driven by knowledgeable, qualified teams who help EV drivers get back on the road, fast.
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Network team capabilities

Our UK based team of experts apply their detailed and proactive approach to everything, from:

  • Managing payments from drivers for EV charging sessions, to invoicing
  • Maintaining network statistics, to ensuring uptime with precision and efficiency.

Their aim, maintaining a network that is robust, reliable, and user-friendly for both drivers and charging point owners. Committed to delivering excellence at every step of the way.

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Our customers

Swarco Swarco

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