Evolt Network launches today
E.Connect rebrands to the Evolt Network with a new app to deliver a step change in customer experience
SWARCO E.Connect, one of the UK’s first ever electric vehicle (EV) charging networks, is being relaunched and rebranded as the Evolt Network following consultation with customers and drivers and the development of a new mobile app and website by Evolt Charging, part of the international SWARCO Group of Companies.
Offered as part of Evolt Charging’s turnkey service for Charge Point Operators (CPOs), hosts and owners, the new app has a series of new features to deliver a further enhanced customer experience, complemented by a fresh new look and feel, which is also reflected in the design cues of the new optimised website.
App installation and set-up are made easy by an intuitive, step-by-step guide on downloading, installing and configuring the app to ensure a smooth on-boarding experience for users of all technical backgrounds.
Users can create and manage accounts directly through the app, with a more straightforward registration process and a quicker, easier way for drivers to find available charging. Walk throughs and charging guides are supported by enhanced filtering and additional charging site information, helping users to reach their preferred destination with the minimum of hassle. The app is designed in accordance with the AA Standard for accessibility supporting Public Charge Point regulation 2023 compliance, which is a cornerstone of Evolt Charging’s customer pledge.
Access to all former E.Connect chargers will continue via the Evolt Network app, and any existing RFID cards will remain active and fully functional at all future Evolt Network sites. Users will be able to start a charge via the app, track the power they are drawing, the cost of the session, and start/stop the charge as needed. Billing is also simplified with easy to access links to invoices and receipts
Anne Buckingham, Managing Director of Evolt Charging, says the new app is a step change in the company’s offer to CPOs, hosts and owners and commitment to drivers: “Being among the first in this space we have learned lessons that we, and the wider industry, have benefited from,” she explains.
“We have taken this pioneering spirit into the development of a new generation of app in which we will continue to invest and evolve in co-operation with our drivers and partners, and that will help redefine and ultimately transform the customer and user experience.”
Anne Buckingham
As well as the new app, the E.Connect website has been refreshed and updated to reflect the new brand identity. While new content will be created, the website retains the existing content of the previous site which includes a section on Frequently Asked Questions and a page in the Welsh language. Clear redirects are in place and new assets being sent to customers to support a smooth transition to the new brand.
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