The hidden power of proactive maintenance for public Charge Point Operators

Blog

4 Jun 2025

As the UK’s public EV charging infrastructure scales to meet demand, so does the importance of reliability, uptime and regulatory compliance. Recent UK EV charge point regulations place clear expectations on charge point operators (CPOs) to maintain consistent availability and service standards—making proactive maintenance more essential than ever.

At Evolt Charging, we believe that proactive maintenance begins long before something goes wrong. Our in-house smart charging software allows for remote monitoring, diagnostics and firmware updates, allowing us to resolve a significant number of faults offsite, often before drivers are even aware there’s an issue.

This not only enhances the driver experience—it plays a crucial role in maintaining the 99% reliability threshold. Rapid resolution of faults helps reduce downtime, ensures a smoother user experience and helps CPOs meet their obligations under current regulations. But not every issue can be solved remotely.

Hardware issues—such as component failures, damaged connectors, or enclosure wear—require hands-on expertise. That’s why Evolt supports every digital tool with a nationwide network of field technicians, with rapid response times and consistently high first-time fix rate.

Whether it’s physical repair, or full hardware replacement, we ensure charge points are back in service quickly and safely, limiting revenue loss and restoring service fast.

More recently we’ve been able to demonstrate the benefit of our localised network of engineers by efficiently assisting customers with support to either fix vandalism such as cut cables or to provide counter measures to aim to prevent further theft or damage.

Our maintenance packages are fully scalable, backed by ISO-accredited* safety and quality engineers, and include 24/7 support with agreed SLAs. From remote system health monitoring to on-site regular maintenance or emergency response, Evolt offers a truly end-to-end maintenance solution—giving CPOs peace of mind and maximising charger uptime and revenue.

In a market defined by reliability and public trust, proactive maintenance isn’t optional—it’s a competitive advantage. Let Evolt help you stay ahead of the curve.

*SWARCO Smart Charging Ltd, trading as Evolt Charging.