Keeping the nation charging: A conversation with Tom Macauley

Meet Tom Macaulay, Head of Service at Evolt Charging, based in the northwest of England. Tom oversees a 42-strong team maintaining and servicing EV charging infrastructure across the UK, making sure engineers are equipped, SLAs are met, and customers stay on the move. 

We caught up with Tom on-site at an MFG charging hub, where the impact of his team’s work is clear. 

Tom joined Evolt Charging four years ago, drawn by the excitement of being part of clean, green energy. Starting as Regional Service Manager for England and Wales, he was promoted 18 months ago to Head of Service. 

“The EV sector was always something that really excited me.” 

For Tom, service is about more than fixing faults—it’s about people. He loves working with customers and building strong partnerships with technology providers. And within his team, it’s the mix of personalities that makes the job fun. 

“I’d like to think that the Service Team is the glue that holds the company together… each person brings a unique twist to their role… it’s the daily giggles that we have that make it great.” 

The results are clear: 

Our numbers speak for themselves. Nationally Evolt Charging services over 10,000 chargers across the UK and Ireland, from 7kW AC to 900kW DC products. With 30 field engineers, a 24/7 call centre, and a 94% first-time fix rate, the Service Team delivers reliability. And this year alone, they’ve completed 5,000 faults remotely, achieving a 58% success rate without ever stepping foot on-site. 

“For me, it’s the desire to be the best Service Department in the industry—and stay the best.” 

Away from work, Tom plays guitar in a band, cheers on Liverpool FC, and proudly calls himself a Disney geek. Right now, Moana is the firm family favourite. 

So how would his team describe him? 

“Motivated, sometimes over-enthusiastic, but most of all good fun.” 

Evolt Charging’s mission is to keep the UK’s EV infrastructure running smoothly, enabling the transition to cleaner transport. With Tom and his team at the helm of service — and strong partnerships with customers like MFG — the future of EV charging is in excellent hands.