Nationwide Field Coverage

At Evolt Charging, we believe that cutting-edge technology is only half the story. The other half? It’s the people, our employees who ensure every charge point is not just installed, but fully operational, reliable, and supported long after it goes live.

And the numbers from this year tell a powerful story.

From January 2025 to March 2025, our field service team completed an impressive 5,559 on-site service visits, spending an average of 3.5 hours per visit to ensure each job was done right. Whether it’s commissioning new hardware or keeping existing infrastructure in top condition, our engineers bring a mix of deep technical expertise and a relentless focus on customer satisfaction.

This year, they have also successfully commissioned 334 new EV charging units, ensuring every installation is set up for success from day one.

We’re proud to report a first-time fix rate of 87%. That means nearly 9 out of 10 Service calls are resolved on the first visit, a figure that speaks volumes about the efficiency and preparedness of our field teams.

When a fix isn’t possible on the first visit, it’s usually because a specific part is required or a repair quote needs to be approved. But even then, our process ensures that the path to resolution is always clear, quick, and well-communicated.

Before any engineer steps foot on-site, our second-line support team has already been hard at work. These behind-the-scenes heroes resolve issues remotely where possible, saving time, travel, and disruption.

In fact, out of 4,013 service tickets, an impressive 1,979 (49%) were resolved remotely. The remaining 2,034 tickets were escalated for on-site service, passed seamlessly to our field engineers with full diagnostic history to ensure a swift resolution.

This close coordination between our remote and on-site teams is what keeps our support agile and our customers informed every step of the way.

As part of our ongoing support, we’ve also delivered 1,333 tariff changes and firmware updates across our network, keeping charge points optimised, compliant, and aligned with evolving customer requirements. Whether it’s pricing tweaks or performance improvements, we make sure changes are implemented accurately and efficiently.

The work our engineers and support teams do every day goes far beyond maintenance. It’s about partnership. It’s about trust. And it’s about making sure every Evolt customer, whether a local authority, commercial fleet, or public site operator, knows they’re supported by people who genuinely care about their success.

From remote resolution to first-time fix, from new installs to legacy updates, our team is here to make sure everything just works, and works well.